Shipping
After Eye-Appeal Media receives your photos, video tapes or CDs, we guarantee that they will be handled properly. And your materials will be returned to you in the same condition we received them as, (barring acts of God, War or any other tragedy). However, we are not responsible for your materials once they leave or before they arrive to our facilities. Therefore we recommend that you ship them either UPS or FED EX with an ability to track then and insure them if necessary.

Return Policy
At Eye-Appeal Media we want you to be happy with the final product that we have created for you. We will work closely to your specifications of your Wedding video or Slide show to achieve this. If however, your DVD is found to be defective after you receive it, we will gladly replace it with another copy. However you must notify us within 72 hours of receiving your videos and DVD to alert us of any problems. Any changes, re-edits, or recreations of your DVD after that time will require additional fees.

General Guidelines
Eye-Appeal Media will take paramount concern to produce
a finished result of good quality. However we will not be responsible for circumstances beyond our control, including but not limited to: power failure, equipment malfunction, and defective tape stock, severe weather conditions, extreme low lighting situations, inferior sound systems, audio or human interference, etc. Your satisfaction is Eye-Appeal Media’s primary goal. That said, you, the client(s), acknowledge that the finished product is a creative work, and as such, reasonable artistic license/ discretion will be used in the filming and editing of the resulting video. Changes to the finished product unless cause by a clearly obvious mistake will result in additional re-editing charges at the rate of $50 per hour.